Our Fees & Billing Policies
For psychologists, fees are based on the fee schedule and recommendations set forth by the Psychologists’ Association of Alberta. Fees are under the discretion of each clinician and based on their training, qualifications, and specialization. Fee details are provided at the time of booking for a given appointment.
The time required for a given service may vary, which will be discussed with you before your initial visit. Initial psychological appointments and assessments are 1.5 hours, while follow-up sessions are typically booked in 1-hour timeframes. A “clinical hour” includes 50 minutes of direct service and 10 minutes for administrative duties.

Clinical Service | Provider Credentials | Fee Per Hour |
---|---|---|
Neuropsychological Assessment Services | Ph.D. Level Psychologist | $235 |
Individual Psychological Services | ||
Registered Psychologist (R. Psych) | Ph.D. & Masters Level Psychologist | $220 |
Registered Provisional Psychologist | Ph.D. & Masters Level Psychologist | $200 |
Practicum Student | Ph.D. & Masters Level Psychologist | Please contact |
Cognitive Behavioural Therapy for Insomnia | Ph.D. & Masters Level Psychologist | |
30-minute Follow-up Sessions | 1/2 the hourly rate of individual psychological services | |
Group Programming | Please Contact |
Additional Billables | Fee |
---|---|
10-minute client phone consultation | FREE |
Report writing | Hourly fee + 1/5 of hourly fee per 10 minutes thereafter |
Medical-related notes/letters exceeding 10 minutes | 1/5 of hourly fee per 10 minutes thereafter |
Neuropsychological assessment duties (e.g., file review, testing, scoring) | $225/hr |
Correspondence via email or phone exceeding 10 minutes | 1/5 hourly fee per 10 minutes thereafter |
Longer session times (e.g., if 1.5 hours is needed or requested) | 1/5 hourly fee per 10 minutes thereafter |
Professional consultation / Advocacy exceeding 10 minutes | 1/5 hourly fee per 10 minutes thereafter |
Late cancellation/no-show (< 24 hours’ notice without a medical note) | Full service fee |
Photocopying, file review and preparation exceeding 10 minutes | 0.25/page + 1/5 hourly fee per 10 minutes thereafter |
Payment can be made by any major credit card or by e-transfer to: billing@balancebrainhealth.com
Billing and Payment
You will be expected to pay for each session when it is held, unless other arrangements have been made or you have insurance coverage that has been pre-approved. Payment schedules for other professional services will be agreed to when such services are requested (e.g. report writing, extended correspondence via email or phone).
Payment may be made through any major credit card provider or by e-transfer to billing@balancebrainhealth.com. An official receipt is provided at the time of payment, which you may also submit to your insurance company for reimbursement (if applicable; see below). Group participants will receive a receipt upon confirmation of registration.
Neuropsychological assessment fees are calculated and invoiced following report completion. For self-referrals, the report/feedback is provided upon receipt of payment.
Insurance Coverage
Psychologists’ services in the private sector are not covered by the standard Alberta Health Care Insurance Plan. However, for many, psychological services are included in extended health care insurance packages. To avoid any surprises, it is recommended that you consult with your private health care provider to determine these terms and conditions before your appointment.
Insurance/third-party referral or contract for service must come directly from the provider to ensure that direct billing for fees is set in place. The contract will not cover sessions that occur before the contract is set. Third-party referrals typically require reports and ongoing communication about your file. You will be asked to consent to release this information.
Fees that your insurance company does not reimburse may be claimed as medical expenses on your income tax return. Please consult a qualified professional to determine your eligibility.
We offer direct billing to a growing list of major insurers, including:
Sliding Fee Scale
Sliding Fee Scale
To provide the most prompt and efficient service for our clients, the following policies have been adopted:
Cancellations
Appointment times are reserved exclusively for you and without sufficient notice it is not possible to provide that time to other individuals. As a courtesy, at least 48 hours’ notice of cancellation is requested to accommodate other potential clients. It is also standard practice to require 24-hour advance notice when canceling an appointment. If you are unable to provide 24 hours advance notice by phone (403-764-0771) or email, you will be charged the full amount of your appointment, unless a medical note is presented.
Given that emergencies and unforeseen circumstances do arise, one missed or cancelled appointment within 24 hours will not be charged to you. Following this, the charge will apply regardless of the reason for missing the appointment, unless a medical note is presented or at least 24 hours’ notice is given.
An invoice will be mailed to all clients who no-show or cancel without notice. This amount must be paid prior to your next scheduled appointment. If your account goes into arrears more than 90 days, Balance: Psychology and Brain Health Ltd. reserves the right to place your account in collection. You will be responsible for any and all collection charges incurred.
Arriving Late
If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Whether or not to proceed with your session will depend on how late you arrive and will be under the discretion of each clinician. You will be responsible to pay for the “full” session regardless of the length of time.
In the event that you will be late or need to cancel, you can call (403) 764-0771 any time, day or night, to leave a confidential voice message.
No-shows
Please note that multiple cancelled or missed appointments will result in you being referred to another practice.