Our Fees & Billing Policies

For psychologists, fees are based on the fee schedule and recommendations set forth by the Psychologists’ Association of Alberta. Fees are under the discretion of each clinician and based on their training, qualifications, and specialization. Fee details are provided at the time of booking for a given appointment.

The time required for a given service may vary, which will be discussed with you before your initial visit. Initial psychological appointments and assessments are 1.5 hours, while follow-up sessions are typically booked in 1-hour timeframes. A “clinical hour” includes 50 minutes of direct service and 10 minutes for administrative duties.

Additional time and other services pertinent to your care are charged on a prorated basis. Examples of this include longer session times (e.g. if 1.5 hours is needed or desired), report writing, extended correspondence via email, and/or phone calls exceeding 10 minutes.
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Please consult the table below for payment information about our services or contact us for more information about what services may be right for you.
Clinical Service Provider Credentials Fee Per Hour
Neuropsychological Assessment Services Ph.D. Level Psychologist $225
Intervention Services (Prevention & Treatment)
Registered Psychologist (R. Psych) Ph.D. & Masters Level Psychologist $200
Registered Provisional Psychologist Masters Level Psychologist $180
Cognitive Behavioural Therapy for Insomnia Ph.D. Level Psychologist
50-minute Initial Assessment $200
50-minute First Session $200
30-minute Follow-up Sessions $100
Group Programming Please Contact
Additional Billables Fee
10-minute client phone consultation FREE
Report writing Hourly fee + 1/5 of hourly fee per 10 minutes thereafter
Medical-related notes/letters exceeding 10 minutes 1/5 of hourly fee per 10 minutes thereafter
Neuropsychological assessment duties (e.g., file review, testing, scoring) $225/hr
Correspondence via email or phone exceeding 10 minutes 1/5 hourly fee per 10 minutes thereafter
Longer session times (e.g., if 1.5 hours is needed or requested) 1/5 hourly fee per 10 minutes thereafter
Professional consultation / Advocacy exceeding 10 minutes 1/5 hourly fee per 10 minutes thereafter
Late cancellation/no-show (< 24 hours’ notice without a medical note) Full service fee
Photocopying, file review and preparation exceeding 10 minutes 0.25/page + 1/5 hourly fee per 10 minutes thereafter

Payment can be made by any major credit card or by e-transfer to: billing@balancebrainhealth.com

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Billing and Payment

You will be expected to pay for each session when it is held, unless other arrangements have been made or you have insurance coverage that has been pre-approved. Payment schedules for other professional services will be agreed to when such services are requested (e.g. report writing, extended correspondence via email or phone). 

 

Payment may be made through any major credit card provider or by e-transfer to billing@balancebrainhealth.com. An official receipt is provided at the time of payment, which you may also submit to your insurance company for reimbursement (if applicable; see below). Group participants will receive a receipt upon confirmation of registration.

 

Neuropsychological assessment fees are calculated and invoiced following report completion. For self-referrals, the report/feedback is provided upon receipt of payment.

Insurance Coverage

Psychologists’ services in the private sector are not covered by the standard Alberta Health Care Insurance Plan. However, for many, psychological services are included in extended health care insurance packages. To avoid any surprises, it is recommended that you consult with your private health care provider to determine these terms and conditions before your appointment.

 

Insurance/third-party referral or contract for service must come directly from the provider to ensure that direct billing for fees is set in place. The contract will not cover sessions that occur before the contract is set. Third-party referrals typically require reports and ongoing communication about your file. You will be asked to consent to release this information.

 

Fees that your insurance company does not reimburse may be claimed as medical expenses on your income tax return. Please consult a qualified professional to determine your eligibility.

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We offer direct billing to a growing list of major insurers, including:

Sliding Fee Scale

We do not formally offer a sliding fee scale for our services. However, we do not want to deny service to those facing financial hardship. Under such circumstances, we review special requests on a case-by-case basis and may offer reduced fees, pending clinician availability. If we are unable to provide a specific service for you, we will make suggestions as to who might be able to help.

Sliding Fee Scale

We do not formally offer a sliding fee scale for our services. However, we do not want to deny service to those facing financial hardship. Under such circumstances, we review special requests on a case-by-case basis and may offer reduced fees, pending clinician availability. If we are unable to provide a specific service for you, we will make suggestions as to who might be able to help.

To provide the most prompt and efficient service for our clients, the following policies have been adopted:

Cancellations

Appointment times are reserved exclusively for you and without sufficient notice it is not possible to provide that time to other individuals. As a courtesy, at least 48 hours’ notice of cancellation is requested to accommodate other potential clients. It is also standard practice to require 24-hour advance notice when canceling an appointment. If you are unable to provide 24 hours advance notice by phone (403-764-0771) or email, you will be charged the full amount of your appointment, unless a medical note is presented. 

Given that emergencies and unforeseen circumstances do arise, one missed or cancelled appointment within 24 hours will not be charged to you. Following this, the charge will apply regardless of the reason for missing the appointment, unless a medical note is presented or at least 24 hours’ notice is given. 

An invoice will be mailed to all clients who no-show or cancel without notice. This amount must be paid prior to your next scheduled appointment. If your account goes into arrears more than 90 days, Balance: Psychology and Brain Health Ltd. reserves the right to place your account in collection. You will be responsible for any and all collection charges incurred.

Arriving Late

If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Whether or not to proceed with your session will depend on how late you arrive and will be under the discretion of each clinician. You will be responsible to pay for the “full” session regardless of the length of time.

In the event that you will be late or need to cancel, you can call (403) 764-0771 any time, day or night, to leave a confidential voice message.

No-shows

Please note that multiple cancelled or missed appointments will result in you being referred to another practice.